This Privacy Policy describes in detail who is responsible for the personal information that we collect about you, what personal information we collect, how we will use such personal information, who we may disclose it to and your rights and choices in relation to your personal information.
1. IN THIS PRIVACY POLICY:
1.1 References to we, us or our means Meandem, a limited company registered in England and Wales, company number: 5686460, whose registered office is ME+EM, Third Floor, WestWorks, White City Place, Wood Lane, London, W12 7FQ.
1.2 References to you or your means the person accessing and using the Website (as defined below).
1.3 References to the Website means the website found at www.meandem.com; and
1.4 Personal information is information that is about you and which identifies you.
2. WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION THAT WE COLLECT?
2.1 We are the controller for the purpose of data protection law, in respect of your personal information collected via the website.
2.2 If you have any questions regarding this Privacy Policy or the way we use your personal information, please contact our Data Protection Officer by emailing data@meandem.com, or call 03456 800 975.
3. WHAT PERSONAL INFORMATION DO WE HOLD ABOUT YOU?
3.1 The personal information we collect includes:
3.1.1 Information that you provide to us:
Contact information
Name, address, email and telephone number.
General information
Gender, date of birth, marital status.
Marketing preferences and website activities
Marketing preferences or responses to voluntary surveys. To improve our marketing communications, we may collect information about interaction with, and responses to, our marketing communication and activity on our website. Please see cookie policy for more information.
This information may be provided:
(a) In the course of communications between you and us (including by phone, email, and website site tracking).
(b) via our social media pages, other social media content, tools and applications.
We collect personal information that you voluntarily provide to us when registering an account with us, registering to receive our newsletter or catalogue, ordering our products, or otherwise contacting us. We also receive personal data from third parties or other sources.
We use third parties to improve our ability to identify visitors to our website. As part of this service, we may make available identifiers to these third parties including our visitors’ IP addresses, cookies, and hashed versions of email addresses captured from your visit. We, and third parties, use this data to obtain more information about our visitors and reach out to them through other channels, such as email, direct mail and digital advertising.
4. HOW DO WE USE THE PERSONAL INFORMATION WE COLLECT ABOUT YOU?
4.1 Your personal information may be used by us, our employees, service providers, and disclosed to selected third parties for the following purposes:
4.2 In the UK, we work with I-behaviour, Experian and Epsilon Abacus (registered as Epsilon International UK Ltd). They are all companies that manage marketing databases on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories.
Along with other participating retailers, we share information on what our customers buy with these third parties. I-behaviour, Experian and Abacus then analyse this pooled information to help us to understand consumers’ wider buying patterns. Using this information, we can tailor communications to send people suitable offers that should be of interest to them, based on what they like to buy.
4.3 In the US, we work with Ballard Direct to coordinate with third parties who manage marketing databases on behalf of retailers. These third parties include, Abacus, I-behaviour, path2response, Wiland and Oracle. We work with these third party marketing partners for commercial purposes to extend our business into the US market.
If you do not wish to share this information please call us on 0345 800 975, or email us at enquiries@meandem.com, you can also contact us at any time to be unsubscribed from any marketing activity.
If you would like to stop all unsolicited postal communications, we suggest that you register with the Mailing preference service (MPS). For more information please visit their website www.mpsonline.org.co.uk
4.4 We may also disclose your personal information to other third parties, for example:
4.4.1 In the event that we sell or buy any business or assets we will disclose your personal information to the prospective seller or buyer of such business or assets;
4.4.2 If we or substantially all of our assets are acquired by a third party (or are subject to a reorganisation within our corporate group), personal information held by us will be one of the transferred assets; and
4.4.3 If we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply the agreements concerning you (including agreements between you and us).
TYPE OF THIRD PARTY
Our service providers
Our business partners, suppliers and sub-contractors for the performance of any contract we enter into with you (for example: payment services provider, printing, advertising service providers etc.
Our professional advisers
Including accountants, lawyers and other professional advisers that assist us in carrying out our business activities.
Government authorities and third parties involved in court action
External agencies and organisations (including the police and other law enforcement agencies) for the purpose of complying with applicable legal and regulatory obligations.
5. WHERE WILL WE TRANSFER YOUR PERSONAL INFORMATION?
5.1 For customers living within the UK or the European Economic Area (EEA) your personal information will only be processed within the UK and EEA.
5.2 If we transfer personal information outside the European Economic Area (EEA), we will implement appropriate and suitable safeguards to ensure that such personal information will be protected as required by applicable data protection law.
5.3 For further information as to the safeguards we implement, please contact our Data controller on data@meandem.com, or call 03456 800 975.
6. HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION
6.1 We will keep it until you inform us otherwise.
6.2 Please note that the above retention period may be extended where we need to preserve and use personal information for the purposes of bringing or defending a legal claim. In such cases, we will continue to hold and process your personal information for as long as is necessary to deal with the legal proceedings.
7. YOUR RIGHTS
7.1 You have certain rights with respect to your personal information. The rights may only apply in certain circumstances and are subject to certain exemptions. Please see the table below for a summary of your rights.
8. UNDER DATA PROTECTION LAW, IT IS CONSIDERED A LEGITIMATE BUSINESS INTEREST FOR US TO USE OUR CUSTOMERS' DETAILS FOR DIRECT MARKETING, YOU CAN UNSUBSCRIBE AT ANYTIME BY EMAILING US AT data@meandem.com, OR CALL US ON 03456 800 975. YOU CAN ALSO OPT OUT OF THIRD PARTY SHARING IN THE US AT ANY TIME BY EMAILING US AT DATA@MEANDEM.COM, OR CALLING US ON 1-800-346-3108.
8.1 You can exercise these rights using the contacting data@meandem.com.
Right of access to your personal information
You have the right to receive a copy of your personal information that we hold about you, subject to certain exemptions.
Right to rectify your personal information
You have the right to ask us to correct your personal information that we hold where it is incorrect or incomplete.
Right to erasure of your personal information
You have the right to ask that your personal information be deleted in certain circumstances. For example (i) where your personal information is no longer necessary in relation to the purposes for which they were collected or otherwise used; (ii) if you withdraw your consent and there is no other legal ground for which we rely on for the continued use of your personal information; (iii) if you object to the use of your personal information (as set out below); (iv) if we have used your personal information unlawfully; or (v) if your personal information needs to be erased to comply with a legal obligation.
Right to restrict the use of your personal information
You have the right to suspend our use of your personal information in certain circumstances. For example (i) where you think your personal information is inaccurate and only for such period to enable us to verify the accuracy of your personal information; (ii) the use of your personal information is unlawful and you oppose the erasure of your personal information and request that it is suspended instead; (iii) we no longer need your personal information, but your personal information is required by you for the establishment, exercise or defence of legal claims; or (iv) you have objected to the use of your personal information and we are verifying whether our grounds for the use of your personal information override your objection.
Right to data portability
You have the right to obtain your personal information that you provided to us in a structured, commonly used and machine-readable format and for it to be transferred to another organisation, where it is technically feasible. The right only applies where the use of the personal information you provided is based on your consent or for the performance of a contract with you, and when the use of your personal information is carried out by automated (i.e. electronic) means.
Right to object to the use of your personal information
You have the right to object to the use of your personal information in certain circumstances. For example (i) where you have grounds relating to your particular situation and we use your personal information for our legitimate interests (or those of a third party) including for profiling; and (ii) if you object to the use of your personal information for direct marketing purposes, which includes profiling to the extent it relates to such direct marketing.
Right to object to decision which is based solely on automated processing
You have the right in certain circumstances not to be subject to a decision which is based solely on automated processing without human intervention.
Right to withdraw consent
You have the right to withdraw your consent at any time where we rely on consent to use your personal information.
Right to complain to the relevant data protection authority
You have the right to complain to the relevant data protection authority, which is in the case of us, the Information Commissioner's Office (ICO), where you think we have not used your personal information in accordance with data protection law. The ICO's contact details are:
Information Commissioner's Office
Wycliff House
Water Lane
Wilmslow
Cheshire
SK9 5AF
9. THIRD PARTY LINKS
9.1 The Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for how they handle your personal information. When you leave our Website, we encourage you to read the privacy notice of every website you visit.
10. CHANGES TO OUR PRIVACY POLICY
Any changes we make to this Privacy Policy in the future will be posted on this page. The updated Privacy Policy will take effect as soon as it has been updated or otherwise communicated to you.
This Privacy Policy was last updated on 12th January 2022.
COOKIES POLICY
Date of Last Update: 17 June 2025
Welcome to this website (the "Site"), which is owned or operated by the following entity depending on which country you are located in as follows: (a) UK/International: ME and EM Limited; and (b) USA: FFF+ US INC (collectively referred to as (“ME+EM”)). ME+EM is also referred to in this Cookie Policy as “we”, “us” or “our”.
Our Site uses cookies to distinguish you from other users of our Site. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Cookies can be used to follow your activity on a website and across websites, and that information helps websites to understand your preferences and improve your website experience. Our Site uses functional, performance, marketing and personalisation cookies. This helps us to provide you with a good experience when you browse our Site; for example, it means that we can recognise your computer when you access the Site and log into your account with your user name and password. The use of cookies also allows us to improve our Site.
We use the following cookies:
Strictly necessary/essential cookies
These are cookies that are required for the operation of our Site. They include, for example, cookies that enable you to log into secure areas of our Site or use the shopping cart.
First Party
Name | Description | Lifespan | Hostname |
OptanonConsent | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. | 1 Year | meandem.com |
OptanonAlertBoxClosed | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. | 1 Year | meandem.com |
_ga | This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners. | 1 Year | meandem.com |
akacd_prod-akoova-vercel | Akamai content delivery and cache control cookie | 0 Days | meandem.com |
Third Party
Name | Description | Lifespan | Hostname |
GlobalE_Data | This cookie holds the user's browsing information. | 2 Days | global-e.com |
__cf_bm | This cookie is used by Cloudflare to distinguish between humans and bots. | 0 Days | freshchat.com |
__cf_bm | This cookie is used by Cloudflare to distinguish between humans and bots. | 0 Days | reveni.io |
Analytical/performance cookies
They allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
First Party
Name | Description | Lifespan | Hostname |
_hjSessionUser_xxxxxx | Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. | 1 Year | meandem.com |
_ga_xxxxxxxxxx | To generate statistical data on how the visitor uses the Service | 1 Year | meandem.com |
ABTasty | AB Tasty is a tool that is used for A/B testing and personalization. The cookie is used to record the visitor's experience and performance metrics to conduct tests and improve the user experience. | 1 Year | meandem.com |
AKA_A2 | This cookie is generally provided by Akamai and is used for the Advanced Acceleration feature, which enables DNS Prefetch and HTTP2 Push. | 0 Days | meandem.com |
mp_xxxxxxx_mixpanel | Used to identify individual users. This tool is used to measure site performance and usage patterns | 0 Days | meandem.com |
_hjTLDTest | When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed. | 0 Days | meandem.com |
_ga_xxxxxxxxxx | NAUsed by Google Analytics to identify and track an individual session with your device. | 1 Year | meandem.com |
mp_xxxxxxx_mixpanel | Used to identify individual users. This tool is used to measure site performance and usage patterns | 0 Days | usreturns.meandem.com |
_hjSession_xxxxxx | A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session. | 0 Days | meandem.com |
FPID | A cookie from Google that stores a value used for setting the Client ID in the request to Google’s servers for the purpose of web analytics. | 1 Year | meandem.com |
mp_xxxxxxx_mixpanel | Used to identify individual users. This tool is used to measure site performance and usage patterns | 0 Days | ukreturns.meandem.com |
_dd_s | Datadog Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration (4 hours). | 0 Days | meandem.com |
ometria | Stores session and interaction data (pages viewed, time on site, visitor ID, basket details) to build a customer profile for personalised marketing and journey optimisation. | 1 Year | meandem.com |
RT | The roundtrip (RT) Boomerang cookie is used by Akamai to measure page load time and/or other timers associated with the page. | 6 Days | meandem.com |
ABTastySession | AB Tasty is a tool that is used for A/B testing and personalization. The 'ABTastySession' cookie is used to track a visitor's session and behavior on the site for statistical and performance purposes. | 0 Days | meandem.com |
GlobalE_Analytics | Global-e analytics cookie; tracks international transactions and site behaviour | 0 Days | meandem.com |
FPGSID | Used by Google Ads to track user interactions across websites for analytics and advertising purposes, including ad performance measurement and personalised ad delivery. | 0 Days | meandem.com |
Third Party
Name | Description | Lifespan | Hostname |
dd_cookie_test_ | dd_cookie_test | 0 Days | www.datadoghq-browser-agent.com |
_cs_same_site | This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. | 0 Days | t.contentsquare.net |
Functionality cookies
These are used to recognise you when you return to our Site. This enables us to personalise our content for you and remember your preferences.
First Party
Name | Description | Lifespan | Hostname |
GlobalE_Data | This cookie is used for storing Global-e related preferences such as country and currency. | 2 Days | meandem.com |
GlobalE_Welcome_Data | This cookie is used by Global-e to indicate whether the welcome popup has been displayed. | 2 Days | meandem.com |
GlobalE_Full_Redirect | This cookie allows fluent browsing flow including skipping the sign-in page before checkout. | 0 Days | meandem.com |
_pin_unauth | This cookie is assocated with pinterest. It is used to track the usage of services. | 1 Years | meandem.com |
GlobalE_SupportThirdPartCookies | Indicates whether the user’s browser supports third-party cookies for Global-e services. | 0 Days | meandem.com |
GlobalE_CT_Data | This cookie holds a unique client identifier for a customer (per browser), which helps Global-e to provide information about the client behavior on a Global-e enabled website. | 1 Years | meandem.com |
Third Party
Name | Description | Lifespan | Hostname |
__cf_bm | This is a CloudFoundry cookie | 0 Days | vimeo.com |
_cfuvid | This domain is owned by Vimeo. The main business activity is: Video Hosting/Sharing | 0 Days | vimeo.com |
Targeting cookies
These cookies record your visit to our Site, the pages you have visited and the links you have followed. We will use this information to make our Site more relevant to your interests. We may also share this information with third parties for this purpose.
First Party
Name | Description | Lifespan | Hostname |
_cs_nnnnnnnnnnnnn | This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. | 0 Days | meandem.com |
FPLC | This FPLC cookie is the cross-domain linker cookie | 0 Days | meandem.com |
_li_dcdm_c | This cookie is used by LinkedIn for targeting and advertising purposes, to deliver relevant ads to the user and to track the effectiveness of ad campaigns. | 0 Days | meandem.com |
_tt_enable_cookie | This cookie name is associated with TikTok which is used to collect data about behavior and purchases on the website and to measure the effect of advertising. It is also used to track website activity to help optimize advertising efforts. | 2 Months | meandem.com |
_cs_id | This cookie is typically associated with ContentSquare and is used for analytics and personalization to improve user experience by tracking visitor behavior on the website.This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. | 1 Year | meandem.com |
_cs_c | This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. | 1 Year | meandem.com |
_fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 2 Months | meandem.com |
_tt_enable_cookie | This cookie name is associated with TikTok which is used to collect data about behavior and purchases on the website and to measure the effect of advertising. It is also used to track website activity to help optimize advertising efforts. | 2 Months | meandem.com |
_cs_s | This cookie is typically associated with ContentSquare and is used for analytics and personalization. It stores information on how visitors use a website and helps in creating an analytics report of how the website is doing.This is a session cookie. This is a pattern type cookie where a random 13-digit number is appended to the prefix _cs_. | 0 Days | meandem.com |
FPC | This cookie name is associated with Microsoft and is used for tracking requests, throttling, advertising, site analytics, and other operational purposes. | 6 Days | meandem.com |
_gcl_au | Used by Google AdSense for experimenting with advertisement efficiency across websites using their services | 2 Months | meandem.com |
_ttp | This cookie is typically associated with the use of Taptap Digital, a company specializing in digital advertising. It is used for tracking and ad personalization purposes. | 2 Months | meandem.com |
_lc2_fpi | This cookie name is associated with LiveIntent which is used to enable targeted advertising by storing a random, unique, device identifier as a 1st party cookie. | 1 Year | meandem.com |
_fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers | 2 Months | meandem.com |
_li_dcdm_c | This cookie is used by LinkedIn for targeting and advertising purposes, to deliver relevant ads to the user and to track the effectiveness of ad campaigns. | 0 Days | meandem.com |
_li_dcdm_c | This cookie is used by LinkedIn for targeting and advertising purposes, to deliver relevant ads to the user and to track the effectiveness of ad campaigns. | 0 Days | meandem.com |
_lc2_fpi_js | Tracks customer behaviour on the website for direct mail marketing purposes | 0 Days | meandem.com |
ttcsid_C70TVVDHGFJ2F6MAUKQG | Enables TikTok Ads session tracking by assigning a unique session ID to users who click on TikTok ads, allowing attribution of user behaviour and conversions within the same session. | 2 Months | meandem.com |
_axwrt | Identifies users for Axon Pixel tracking, supporting marketing attribution and event validation. | 1 Year | meandem.com |
ax_visitor | Tracks visitor ID and interactions for AppLovin marketing and ad campaigns. | 1 Year | meandem.com |
smartDash | Tracks customer behaviour on the website for direct mail marketing purposes. | 1 Month | meandem.com |
ANONYMOUS_ANALYTICS_ID | 0 Days | meandem.com | |
__mp_opt_in_out_xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx | 0 Days | meandem.com |
Third Party
Name | Description | Lifespan | Hostname |
VISITOR_INFO1_LIVE | This cookie is used as a unique identifier to track viewing of videos For more information about Google's processing of your personal data, please consult Google's <a href="https://business.safety.google/privacy/" rel="nofollow">Privacy & Terms</a> site. | 5 Months | youtube.com |
mc | This domain is owned by Quantcast. The main business activity is: Market and Audience Segmentation, Targeted advertising services | 1 Year | quantserve.com |
lidid | This domain is owned by liadm.com. The company provides a range of marketing and advertising services. | 1 Year | liadm.com |
VISITOR_PRIVACY_METADATA | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 5 Months | youtube.com |
__Secure-xxxxxxx | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 5 Months | youtube.com |
YSC | YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. | 0 Days | youtube.com |
_ttp | TikTok is a social media platform owned by ByteDance, known for short-form video sharing. The service is used to create and share videos, and it utilizes cookies for various purposes including advertising and analytics. | 2 Months | tiktok.com |
_pinterest_ct_ua | This domain is associated with Pinterest, a social media platform that allows users to share images and media content through collections known as pinboards. The domain is likely used for conversion tracking and advertising purposes. | 1 Year | ct.pinterest.com |
ar_debug | This domain is owned by Pinterest. The main business activity is: Social Content Sharing platform | 1 Year | pinterest.com |
axcrt | Supports Axon Pixel tracking and cross-site attribution. | 1 Year | applovin.com |
rmuid | This domain is associated with Rakuten LinkShare, a company specializing in affiliate marketing services. The cookies are used for tracking the effectiveness of advertising campaigns and personalizing content. | 1 Year | linksynergy.com |
rmStore | Stores information about user behaviour or interactions to enable personalised advertising and remarketing campaigns. | 0 Days | linksynergy.com |
uuid | 1 Year | alocdn.com | |
_ep | 0 Days | p.alocdn.com | |
bdx_lid | 1 Year | icexyz.com |