Contact Customer Care

Contact

enquiries@meandem.com

03456 800 975 (UK)

+44 (0)3456 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

Harper Try Before you Buy Appointment queries

Click here for Harper Concierge contact information

Delivery

United Kingdom

Standard

3-6 working days with Royal Mail

£4.95

Next Day

Order By 3pm for delivery the next working day Mon-Fri with DPD

£9.95

Harper

Try at home before you buy from next day

£14.95

UK Christmas Delivery Dates

Royal Mail Standard Delivery: Order by 12pm 18th December 2023

Royal Mail Express Delivery : Order by 3pm 19th December 2023

DPD: Order by 2pm 19th December 2023

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Try before you buy with harper

In London? Why not Try Before You Buy. Harper brings our store to your door.
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    Select the items you’d like to try on
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    We deliver to your door, you try on at home.
  3. 3.
    Pay for what you keep, leave the returns to us
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Free RETURNS

We offer free UK returns

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Returns

INTERNATIONAL

We deliver to over 50 countries. We are temporarily unable to ship to Ukraine, Russia, Belarus and Moldova.

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RESPONSIBLE STYLE, NOW AND FOREVER

SUSTAINABILITY

ME+EM was founded on four key pillars: flattering, functional, forever and fair. As much as these pillars guide every aspect of our collections, they also inspire our approach to responsibility and sustainability.

We have high aspirations for what we want to achieve as a brand, and our sustainability purpose informs exactly how we achieve those - from the materials we source to how we transport our collections.

Led by our dedicated in-house sustainability team, we collaborate with leading industry expert organisations to inform our environmental, social and governance (ESG) framework, as well as our sustainability pillars: Product, People, Planet + Community.

In recognition of our sustainability commitments and actions, in 2025 ME+EM were proud to be certified by Positive Luxury, an ever-evolving mark of our standards.

1 | PRODUCT 

Quality and longevity are at the heart of everything we do. We’re proud to use only the highest quality materials, thoughtfully selected to create timeless pieces made to last. 

As part of our ongoing commitment to responsible design, we’re working to increase the use of certified materials across our collections. These certifications not only ensure traceability, but also support elevated social and environmental standards:

We tirelessly collaborate with our suppliers to ensure our values are upheld throughout our supply chain. This is communicated through a comprehensive code of conduct, preferred material guidelines and sourcing policies.  Notably these include:

+ Animal welfare (our wool is mulesing-free and our leather is only ever obtained as a by-product to the food industry)

+ Restricted substances (Supplier must be compliant with REACH and AFIRM)

+ Responsible cotton sourcing (we do not permit cotton sourced from Uzbekistan, Turkmenistan and Xinjiang)

2 | PEOPLE

Our suppliers are an extension of our team, a crucial element in everything we do.

We don’t just search far and wide for the best capabilities and resources for our collections; we seek partners who resonate with our values. Once we find them, we’re committed to fostering direct, long-lasting and collaborative relationships that bring our collections to life.

A core part of our ethos is the fair and respectful treatment of people across every part of our supply chain. To uphold this commitment, we proudly stand as members of both the Ethical Trading Initiative (ETI) and SEDEX.

The ETI is a powerful force driving long-term change and worker empowerment across the globe. Since becoming a member in 2022, we've adopted their internationally recognised base code of labour standards as the foundation of our own code of conduct, particularly focusing on protecting workers’ rights. Our internal teams undergo responsible purchasing practice training by the ETI, ensuring our sourcing methods remain ethical, fair, and transparent.

Our SEDEX membership further reinforces our commitment to responsible supply chain management, enabling us to engage in global auditing programs that provide both insight and accountability. All ME+EM suppliers are required to undergo regular social audits by independent organisations, and we actively encourage SEDEX membership for all our direct suppliers.  

We’re also proud to be an accredited Living Wage Employer for our ME+EM employees, ensuring fair pay across the board.

With a truly global footprint, we are investing in cutting-edge technology to map and enhance transparency across our supply chains. Our goal is to empower both our partners and our customers with the clarity and traceability they deserve. 

3 | PLANET

We recognise that our operations have an environmental footprint - and we’re committed to doing something about it.

In 2024, we launched an ambitious partnership with sustainability consultants Seismic to measure our carbon emissions across the entire business. This marks a major step in strategically managing and reducing our impact.

As a result, we’ve set a science-based target for our Scope 1 and Scope 2 emissions - those we directly control - aligned with the Paris Climate Pathway to Net Zero.

Beyond our immediate footprint, we’re taking action on Scope 3 emissions, which largely stem from the materials we use and our manufacturing partners. We’re increasing the use of lower-impact, certified materials and working closely with our suppliers to encourage renewable energy adoption across their facilities..  

To track our progress, we use the carbon reporting platform Plan A, which provides full visibility of our emissions and helps us take targeted action where it matters most. 

Within our own operations, we’ve set internal freight targets to minimise environmental impact—prioritising road and sea transport, while reducing air shipments wherever possible. We also collaborate with external freight providers that share our Net Zero ambitions.

In 2024, we were proud to contribute to the British Fashion Council’s Low Carbon Transition Programme, partially funded by the UK Government, supporting collective efforts to decarbonise the fashion industry and drive meaningful change.  

4 | FOREVER ICONS

Natural fibres: Crafted from natural fibres such as cashmere and cotton

Recycled material: The composition of this style contains a minimum of 50% recycled materials

Audited supplier: The supplier has been audited by an independent third party 

By-product: The material used is a by-product of the food industry and held to high animal welfare standards

Transported by road: Pieces have been transported to our warehouse by road, our preferred lower impact freight method

Transported by sea: Pieces have been transported to our warehouse by sea, our preferred lower impact freight method

Mulesing-free: Wool has been sourced from sheep that have not been subjected to the practise of mulesing

Recycled Packaging: Delivery packaging is made from recycled material, and can be recycled after use

Organic: The composition of this style contains a minimum of 50% organic materials.

5 | POSITIVE LUXURY 

In 2025 we were proud to be awarded The Butterfly Mark by Positive Luxury as a symbol of the Real Changemakers in luxury. It’s only ever awarded by Positive Luxury to brands that meet higher and higher standards for people and nature.  

To earn the Butterfly Mark, we had to pass an expert-led, independent assessment which is built on the foundation of international agreements, global frameworks and standards, and even potential upcoming legislation. It covers all areas of sustainability: Environment, Social and Governance. 

Over the course of a year we collaborated with the Positive Luxury team providing evidence of the change we’re making across a vast range of sustainability issues, including our impact on areas like climate, nature and water (Environment), our commitments to workers in our supply chains (Social), as well as how responsibly and ethically we manage our businesses (Governance). No detail is left out.  To certify we were required to achieve 50% across the three pillars and you can explore our efforts through our Connected Butterfly Mark here.

Passing the assessment is a landmark moment in our sustainability journey. But our journey is far from over. To retain the Butterfly Mark, we have to re-certify every two years. That means, as standards rise, we’re committed to continually improving our performance to meet them. From the very start of the assessment, we worked closely with Positive Luxury to improve our performance and we’ll continue to do that until we re-certify again. 

The Butterfly Mark is a symbol that we stand for progress over perfection, difficult work over easy wins, and that we will never stop trying to improve.

6 | COMMUNITY + GIVING

As a female-founded brand centred on women’s empowerment we believe in business as a force for good. We are members of The British Fashion Council, and are privileged to provide funds and raise awareness for the following charities that are dedicated to improving the lives of women in the UK and around the world:

+ The King’s Trust 

In 2020, ME+EM founder + CEO Clare Hornby was made an ambassador for the King’s Trust Women Supporting Women initiative, which works to equip young women across the UK to build their own future through education, training and employment.  We have been pleased to regularly dedicate donations to the Kings Trust from our annual sample sale.  

Registered Charity No. in England and Wales (1079675) Scotland (SC041198) USA (EIN 82-5457122)

+ Smartworks

Smart Works was launched in 2013 to help empower unemployed women with the clothes, coaching and confidence they need to succeed at their job interview and transform their lives.

Registered Charity No. 1080609

+ Women for Women International 

Since 1993 Women for women has helped more than 500,000 marginalised women in countries affected by war and conflict.  They directly work with women in 8 countries, offering support, tools and access to life changing skills to move from crisis and poverty to stability and economic self-sufficiency.  ME+EM have supported Women for Women International since 2023 participating in International Women's Day campaigns and by taking part in the annual #SheInspiresMe Car Boot Sale in partnership with Selfridges and Alex Eagle. 

Registered Charity No. 1115109

+ Future Dreams 

Future Dreams is the only dedicated breast cancer support centre in the UK, providing in-person and virtual support through all stages of breast cancer.  

Registered Charity No. 1123526

+ Lady Garden Foundation

Lady Garden Foundation is a charity working to remove the taboo around discussing gynaecological health, while raising awareness and funding for gynaecological-cancer research.  

Registered Charity No. 1154755

7 | CIRCULARITY

In our commitment to preventing materials or garments entering landfill, we recycle or donate our fabrics and trims from our head office to charities and partner with certified recycling agencies such as Recorra.

We donate all unsold sample sale pieces to New Life, a charity supporting disabled and terminally ill children and their families. Our donations are sold by Newlife through their retail outlets, generating vital funds for the charity's operations.  Registered Charity No.1170125

Our packaging is made from recycled, recyclable or reusable materials, including our ME+EM tote bag, crafted entirely from recycled plastic bottles.

Our lookbooks are printed on PEFC certified paper from responsibly managed forests and controlled sources and 100% recyclable.

How can we assist you?

Contact us

enquiries@meandem.com

0345 800 975 (UK)

+44 (0)345 800 975 (Intl)

Customer Care Opening Hours

Monday-Friday: 08.30 - 18.30

Saturday: 09.00 - 17.00

Sunday: Closed

International Customers

Please visit our Help Centre