Shopping Online:
You can shop online anytime on our secure website www.meandem.com
1. Simply browse and select the item(s) and size(s) you want to purchase and click ‘ADD TO BAG’.
2. Click ‘MY SHOPPING BAG’ (top right hand side of the page) and ensure the item(s) and pricing is correct (including any applicable discount codes). You can continue to shop or browse the site at any time and return back to ‘MY SHOPPING BAG’ when you are ready to purchase. Your item(s) will remain in your bag until purchased.
3. When you have chosen and are satisfied with the item(s) in ‘MY SHOPPING BAG’, Click the ‘PROCEED TO CHECKOUT’ button.
4. Select your ‘CHECKOUT METHOD’ (Create/Login to your ME+EM Account or Checkout as Guest).
5. Proceed to follow the very simple prompts on your screen through our secure Checkout process.
6. Once your order has been placed successfully, you will receive an Order Confirmation email.
If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or 03456 800 975 before proceeding with your order.
Shopping by Phone:
Our experienced Customer Care Team are available to assist you with placing orders, size and styling advice and happy to help in any way possible.
Contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 (Mon – Fri: 08:30am - 18:30pm + Sat: 10:00am – 18:00pm).
Shopping in store:
We welcome you to visit any of our stores. Click Stores for our locations, contact information, opening hours and directions.
You can shop with ME+EM without creating an account however, when you register with us and login to your account you will enjoy the following benefits:
+ Track your orders and review past purchases and order history.
+ Monitor and review current and previous order statuses including Returns history and updates.
+ Receive news about Exclusive Offers, Previews and New Arrivals before anyone else.
+ Create personal Wishlists to keep an eye on your favourites.
+ Stay up to date with your Store and Gift Card credit.
+ Create and manage Gift Registry lists to share with friends and family.
Click ‘SIGN IN’ at the top right hand side of the page.
Click ‘FORGOT MY PASSWORD’.
Fill in the required fields and follow the prompts.
You can shop with ME+EM without creating an account however, when you register with us and login to your account you will enjoy the following benefits:
+ Track your orders and review past purchases and order history.
+ Monitor and review current and previous order statuses including Returns history and updates.
+ Receive news about Exclusive Offers, Previews and New Arrivals before anyone else.
+ Create personal Wishlists to keep an eye on your favourites.
+ Stay up to date with your Store and Gift Card credit.
+ Create and manage Gift Registry lists to share with friends and family.
Click ‘THE CIRCLE SHOPPING BAG ICON’ (top right hand side of the page).
Click ‘REVIEW BAG AND CHECKOUT’ then ensure the item(s) and pricing are correct (including any applicable discount codes).
You can continue to shop or browse the site at any time and return back to ‘MY SHOPPING BAG’ when you are ready to purchase. Your item(s) will remain in your bag until purchased.
Can I track my order once it has been placed?
You will receive an Order Confirmation email and order number once your order has been successfully placed.
Please be sure to check the email address you have entered is correct and if you have not received a confirmation email to check your Spam/Junk folder first.
If you can’t find your order confirmation email, you may check your account under ’Your Orders’ section or contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975.
Unfortunately we do not currently offer gift receipts. However, we are looking to introduce this in the near future.
We do offer gift wrapping at Christmas.
Simply browse and select the item(s) and size(s) you want to purchase and click ‘ADD TO BAG’.
+ Click the ‘SHOPPING BAG ICON’ (top right hand side of the page).
+ Click ‘REVIEW BAG AND CHECKOUT'.
+ Proceed to checkout and click ‘PROMOTIONAL CODE’. Enter the Discount/Promotional Code and click ‘APPLY’. The checkout page will refresh showing the correct discount price, and a message will appear at the top of the page to confirm if the code has been successfully applied.
Please Note: When an order is placed using a promotional code and contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.
All of our Promotional/Discount Offers are subject to the below Terms + Conditions:
+ Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated. + Cannot be used in conjunction with any other offer. + Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible. + They may not be valid in stores unless otherwise stated. + If an item is returned which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. + Promotional codes are for use by the intended recipient only and proof of entitlement may be requested. + All orders are subject to acceptance and any improper use of promotional codes may result in the cancellation of your order. + Specific offer terms and conditions are provided with each Promotional Code - for specific information relevant to that offer, please refer to marketing material on which it is featured. + All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice. + Orders cannot be amended once placed and promotional codes cannot be applied retrospectively. + If applicable, free delivery and free returns applies only within the UK. + If applicable, free delivery applies to Standard UK delivery only.
If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 before proceeding with your order as we are unable to amend orders once they are placed or apply discounts retrospectively.
Unfortunately we cannot amend orders once they are placed. We may be able to cancel your existing order and ask you to place a new order.
Please note: once orders are placed, the order is immediately processed LIVE with our warehouse. If an order has commenced being processed, we will not be able to cancel your order and it will be necessary to send your existing order back to us following our Returns Policy.
Under the Consumer Contracts Regulations you have the right to cancel an order from the moment you place it and your right to cancel ends on the 14th day from when your goods are delivered to you, your nominated neighbour or your dedicated safe place. Customers have up to 15 minutes from placing their order to request a cancellation. After this time frame orders cannot be cancelled.
For pre-purchase items, you are able to cancel the order up to 24 hours before the dispatch date stated on the website.
We recommend you email enquiries@meandem.com in the first instance so we can arrange for your order cancellation prior to it being dispatched. Once orders have been placed they cannot be put on hold or amended; single lines from orders cannot cancelled and additional items cannot be added. Only entire orders can be cancelled.
If your order has been shipped or is in transit you will not be able to cancel it before it reaches you. We recommend you return the goods following our Returns Policy. If you choose to cancel your order (instead of following the returns process) you will need to cover the cost of the return shipment, as our Free Returns service does not apply to cancelled orders.
The cost of return and care of the goods are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. The reimbursement will be credited without undue delay to the purchaser’s original payment method within 14 days of receipt of the returned goods.
Please note: your right to return products does not apply to goods made for your specification, that have been clearly personalised or have not been reasonably cared for whilst in your possession.
If something is missing from your order, in the first instance please check your Shipment Confirmation email and your ME+EM invoice to see if your order has been part-dispatched. The missing item may have been on pre-purchase and will be dispatched at a later date. This information will be visible in the Product Description online. If the missing item is not on pre-purchase please call Customer Care immediately who will investigate for you.
If you find a discrepancy, please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975.
We accept Visa, Mastercard, American Express, Maestro, Switch, Solo, PayPal and Amazon Pay.
All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
If you would prefer to place an order by telephone, please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975.
Your chosen method of payment will be charged at the time you place your order. If you have chosen to pre-purchase stock, your chosen payment method will be charged to secure the item(s) and will be despatched to you as soon as the stock arrives with us.
Please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 if you have any queries.
Yes you can.
You can check your Online Credit balance online:
+ Click ‘MY ACCOUNT’ at the top right hand side of the page.
+ Click ‘LOGIN’ if you already have registered with us. Fill in the required fields.
+ Click ‘LOGIN’.
+ Click ‘ONLINE CREDIT’ from the left hand side menu options to check your balance.
+ Proceed to place your order and tick ‘USE ONLINE CREDIT’ at the Payment Information stage of your order. This should then accept this balance towards your order total.
If you are experiencing any problems, please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 before proceeding with your order as we are unable to amend orders once they are placed or apply discounts retrospectively.
All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). Post Brexit we will cover all fees for EU orders until we convert to a new third party partner who will allow you to transact in euros on our website.
For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat
To help ensure that your shopping experience is safe, simple and secure, ME+EM uses Secure Socket Layer (SSL) Technology. We process all payments using HSBC secure e-payments system. This system ensures that all sensitive information is stored on a heavily encrypted database and protected by multiple firewalls.
UK orders are shipped with Royal Mail for Standard and Next Day deliveries.
US orders are shipped with DHL.
International orders are shipped via Global E - please visit our International Customers page here for more information.
Unfortunately, once orders have been placed the address cannot be amended. This is due to GDPR regulations in order to protect your details and subsequently your privacy. Please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 immediately and we will cancel your order. You will be able to create a new order with the correct address.
Unfortunately, our courier cannot deliver to PO boxes.
Unfortunately, it is not possible to change your delivery choice once the order has been placed.
Your tracking link will be sent in your dispatch email.
Royal Mail - If you have selected the Standard or Next Day delivery service you will receive an email and text on the day of delivery.
International excluding US - Please track your delivery here https://service.global-e.com/track-my-order.
For any other tracking information, please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975 and we will provide you with your order’s tracking details.
Please don’t hesitate to contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975.
We've partnered with Harper to offer an elevated home shopping service for our London customers. For more information, visit here.
We hope you love your ME+EM purchase. However, if something’s not quite right you can return it for FREE within 28 days of receiving your order. All we ask is that items meet the following conditions:+ All items are unworn, with all labels still attached.+ Returns of jewellery will need to be in their original packaging. Unfortunately, we cannot accept returns of earrings unless they are faulty (Sorry, it’s for hygiene reasons!).+ Footwear has been tried on indoors to ensure they remain clean and have still have the dust bag.+ Items are free from marks or stains (you know what we mean, things like foundation stains or deodorant marks).Please note the shipping fees and certain duties & taxes are non-refundable.
Please call customer care on 1-800-346-3108 or email enquiries@meandem.com with any questions
To allow us to refund you as quick as possible, we’ve taken returns online! This means you’ll no longer receive a returns label with your order. Instead, simply follow the steps below to generate your free, printable USPS return label.
To start your return, head to our
(you’ll need your order number handy).
Select what items you’d like to return and why. This helps us improve to make sure you love your purchase next time!
Select your chosen return method. You’ll be able to see those closest to you using our handy map.
Print your return label and attach to the outside of your parcel. Try to cover any old address labels where possible. No printer? No problem, select USPS QR No Printer Required option and the hub will use the barcode to generate your label for you. Your label or QR code will also be emailed to you.
Fill out the dispatch note that was included with your order and package this up with your items.
Done! Your parcel is now ready to be taken to your nearest
. (Don’t worry, by registering your return online things like customs requirements are taken care of, so you won’t need to pay any charges or fill out any further documentation).
Please contact Customer Care on 1-800-346-3108 or email enquiries@meandem.com if you have any other questions.
If you need a replacement ME+EM dispatch note, please download it here.
From the 1st of June 2021 we no longer offer exchange orders. Please return your order for a refund and repurchase. If you need any assistance, please contact Customer Care.
It takes around 20 working days for your return to reach our warehouse from the date you posted your return using our free USPS returns label via Rebound. We will send you an email notification once your return has been actioned.
If for some reason you weren’t able to return within the 28 day return window, please contact customer care on 1-800-346-3108 or email enquiries@meandem.com who will be able to assist.
Please note we can offer a full refund on faulty items purchased within 6 months, or a refund to online credit for orders purchased within 6 - 12 months at the Company's discretion. We thoroughly inspect all our products before shipping to ensure the highest possible standards, but if for some reason the product you have received is damaged or has a clear manufacturing fault, please contact us immediately. Please take extra care when trying on your garments. We recommend wearing a protective scarf to avoid transferring cosmetics onto fabric and removing all deodorant, fragrances and jewelry.
If you need to return an item that has developed a fault, please contact Customer Care to obtain a pre-authorized return code.
Any item(s) returned as faulty will be inspected by our Garment Technician. Any item(s) that are returned damaged as a result of wear and tear will not be considered as faulty and will be returned back to the customer. (Examples of wear and tear are item(s) that are returned soiled, marked or with any stains or perfume odors, material that contains fabric pulls, snags or bobbles or garments washed incorrectly.)
Please note: face masks are non-returnable due to hygiene reasons.
Please contact Customer Care if you have experienced a manufacturing fault with one of our products to discuss your options prior to returning the item(s).
+ Both physical and e-gift cards can be purchased online at meandem.com.
+ Physical gift cards can be purchased in any UK ME+EM store (excluding Selfridges and Harrods).
+ Gift cards are currently only available to UK customers.
+ Promotional codes or discounts cannot be used when purchasing a gift card.
+ Gift cards can be redeemed online at meandem.com and in any UK ME+EM store (excluding Selfridges and Harrods).
+ When redeeming a gift card, the value of the purchase will be deducted from the balance on the card. If you part pay using a gift card, the full amount will be taken from the gift card and the remaining amount from the alternative method of payment.
+ Gift cards must have a minimum value of £25 and a maximum value of £1,000.
+ Gift cards can have any value on them within this range; there are no set denominations.
+ Unused gift cards can be cancelled within 14 days of purchase by calling our Customer Care team on 03456 800 975 or emailing enquiries@meandem.com. Only the value of the gift card will be refunded; any shipping costs are not refundable.
+ ME+EM gift cards are equivalent to cash, and like cash, if lost, stolen or damaged cannot be replaced.
+ Products purchased with gift cards are not available for cash refunds.
+ Your gift card will expire 12 months from the day after the dispatch date for physical gift cards, and 12 months from the date the email is sent for e-gift cards. If you choose a future date for your e-gift card to be sent, that date is when the 12 month period will begin. If the gift card is not used after this time, then the card will automatically expire and the balance on the gift card will be forfeited.
We welcome customer feedback any time. Please contact Customer Care by emailing enquiries@meandem.com or call us on 03456 800 975.
Please visit our Stores page for all information including locations, directions, opening hours and contact numbers.
If the product is “Coming Soon” or due to be “Re-Stocked”, we will display this message in the Product Description. Click ‘Notify Me’ and register your email address. We will send you an email notification when this item is in stock and ready for purchase.
If there is no message in the Product Description, we may be sold out however we do recommend checking with our Stores or Customer Care.
You can find our general sizing and measuring guide under the Size Guide online and at the back of the brochure however for specific garment measurements you can find this by clicking ‘SIZE GUIDE’ on the relevant product page.
Alternatively, you're welcome to contact an experienced member of our Customer Care Team by emailing enquiries@meandem.com or calling us on 03456 800 975.
Our clothing is made from high quality fabrics and often require special care. Please ensure you follow the wash care instructions which can be found on the inside seam of the garment or the ‘FABRIC CARE’ section on the relevant product page.
Scroll to the bottom of the ME+EM home page and click the 'REQUEST' button under the 'LOOKBOOK' section on the bottom right hand corner. Please then fill in the required fields and click 'Request a Lookbook'.
Alternatively you can contact Customer Care with your Name, Full Address and Postcode and we will add you to our mailing list.
Please submit your details using the form on this page to unsubscribe from our lookbook. Please allow up to 6 weeks for this request to take effect due to processing lead times with the mailing distribution provider.
Scroll to the bottom of the ME+EM Home Page and enter your email address into the 'BE FIRST TO KNOW' field and click ‘SIGN UP’.
Scroll to the bottom of the ME+EM email received and click ‘Unsubscribe from this list’.